Ticket
SoftLayer_Ticket_Attachment_File

Overview

SoftLayer tickets can have have files attached to them. Attaching a file to a ticket is a good way to report issues, provide documentation, and give examples of an issue. Both SoftLayer customers and employees have the ability to attach files to a ticket. The SoftLayer_Ticket_Attachment_File data type models a single file attached to a ticket.

Local Properties

createDate

The date a file was originally attached to a ticket.

Type:

dateTime

fileName

The name of a file attached to a ticket.

Type:

string

fileSize

The size of a file attached to a ticket, measured in bytes.

Type:

string

id

A ticket file attachment's internal identifier.

Type:

integer

modifyDate

The date that a file attachment record was last modified.

Type:

dateTime

ticketId

The internal identifier of the ticket that a file is attached to.

Type:

integer

updateId

The internal identifier of the ticket update the attached file is associated with.

Type:

integer

uploaderId

The internal identifier of the user that uploaded a ticket file attachment. This is only used when A file attachment's uploaderType is set to "USER".

Type:

string

uploaderType

The type of user that attached a file to a ticket. This is either "USER" if the file was uploaded by a portal or API user or "EMPLOYEE" if the file was uploaded by a SoftLayer employee.

Type:

string

Relational & Count Properties

Relational Properties can be queried by object mask
ticket
Type:

SoftLayer_Ticket

update

The ticket that a file is attached to.

Type:

SoftLayer_Ticket_Update