Legal

Cloud Services Terms

• SoftLayer Cloud Service Agreement (or for IBM Clients, the applicable Cloud Service relationship agreement with IBM) (Effective 03-2018)
• IBM Cloud Service Description (Effective 11-2017)
• IBM Data Processing Addendum and EU Model Contract for IBM Cloud Services (Effective on May 25, 2018)

Additional Services Terms

• Data Transfer Service Attachment (Effective NOVEMBER2017)
• US Mass Data Migration Services Agreement (Effective 14DECEMBER2017)
• EU Mass Data Migration Services Agreement (Effective 14DECEMBER2017)
• Non-US & Non-EU Mass Data Migration Services Agreement (Effective 30APRIL2018)
• IBM Bluemix Managed Hosting Service Description (includes SLAs for Managed Hosting Services) (Noticed 12DEC2016; Effective 12JAN2017)

SoftLayer Reseller Terms (Noticed 25APR2018; Effective 25MAY2018):

• SoftLayer Reseller Agreement (available from the SoftLayer or IBM Channels Sales team)