The Competition goes well beyond the actual hardware or software. In fact, I am sure that many others consider service of the customer over the actual equipment. Face it, if hardware breaks and you cannot speak to anyone about it or worse, open a ticket and the numb nuts on the other side doesn't read the ticket, what good is the Ticket? SL needs to seriously consider that they have a great reputation with both Customer Service and great equipment.
We recently had an issue with SL Abuse; we sent an abuse notice out to another provide; the other provide instead of dealing with the attacker sent it to SL and SL told us that we were abusing; however, if the SL Abuse Team would have actually read the complaint, they would have seen that I sent it out and SL even included my name and address in the complaint to us. Try calling and tell SL Abuse that they screwed up? I'm waiting for a return call - right? :(
The reason our company does not do business with The Planet may be the reason that SL may start loosing customers; lets hope that this is not the writing on the wall. CUSTOMER SERVICE LANCE!!
The Competition goes well beyond the actual hardware or software. In fact, I am sure that many others consider service of the customer over the actual equipment. Face it, if hardware breaks and you cannot speak to anyone about it or worse, open a ticket and the numb nuts on the other side doesn't read the ticket, what good is the Ticket? SL needs to seriously consider that they have a great reputation with both Customer Service and great equipment.
We recently had an issue with SL Abuse; we sent an abuse notice out to another provide; the other provide instead of dealing with the attacker sent it to SL and SL told us that we were abusing; however, if the SL Abuse Team would have actually read the complaint, they would have seen that I sent it out and SL even included my name and address in the complaint to us. Try calling and tell SL Abuse that they screwed up? I'm waiting for a return call - right? :(
The reason our company does not do business with The Planet may be the reason that SL may start loosing customers; lets hope that this is not the writing on the wall. CUSTOMER SERVICE LANCE!!