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January 20th, 2012 at 9:23am

Hi strikeout! Did you send in reports of SPAM to abuse@softlayer.com and not see any results? Your approach works well until you have a legitimate customer/partner trying to make a legitimate connection. I don't know what business you're in, but chances are with around 25,000 customers around the globe (or their millions of customers), at least a few of them might be appealing to you as a customer/partner.

If you've sent in abuse complaints and haven't seen results, I'd love to get details from you to investigate internally (khazard@softlayer.com). If your response is simply because you've seen multiple attacks from the same IPs over a period of time and you believe SoftLayer is complicit in those attacks simply because they haven't been resolved without your input, you might be in the same boat as any other users being targeted by the abuse: "Someone else can do it, so I assume someone else has, and SoftLayer hasn't done anything about it." That mentality falls apart when everyone who sees the abuse thinks that.

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